Frequently Asked Questions

Questions? We Have Answers

Questions About The Tour:

Q: I booked a tour through AO and there are still a lot of seats available in my time slot. Is my tour going to be cancelled?

A: Unlike other tour companies, AO Tours will never cancel a reserved Austin tour. We believe in honoring our commitments to our customers, so we always follow through for them.

Q: I absolutely loved my tour guide! How can I let him/her know?

A: You could write us a review on Google reviews, Facebook, Yelp, or TripAdvisor. Our guides always love to hear about our customers’ experiences, so please share!

Questions About The Perks:

Q: I took a tour and I got my pink luggage tag, but I don’t remember where I could use it to find discounts. Where can I go?

A: Check out all our pink tag partners by following the link. We are always adding more, so keep an eye out for new opportunities to use your luggage tag throughout your time in Austin.